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HP Officejet Pro 8500A (A910) Printers – Paper Jam Error
Do not touch the printhead nozzles. Product has been exchanged: Now to let mines go. Email list of drivers. Download and install the software.
Not sure which drivers to choose? If your printer does not include Tray 2 as an optional accessory, skip to the next step. Trying to clear jammed paper from the front of the product can damage the print mechanism. Any warranty support needed would be completed by the third party that sold the product.
Service or replace your HP product if you completed all preceding steps.
HP Officejet Pro A (A) All-in-One Printer Series – Print a Test Page | HP® Customer Support
The Virtual Agent is currently unavailable. Cause The cause of this error might be a defective printhead or sensor.
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Skip to the step in this document to Retry alignment. Remove any loose sheets of paper from the input tray and the output tray.